Session - Navigating uncertain skies: the grounding and renaissance of an Aussie icon

It’s hard to find a business more impacted by the pandemic over the last two years than Qantas. Stephanie will share how Qantas has managed the brand and its customers through the biggest crisis the airline has faced in its 101 year history.



Stephanie Tully was appointed Group Chief Customer Officer in August 2019, following a 15-year career at the Qantas Group spanning operational, commercial, customer experience, marketing and strategy roles across the airline and loyalty businesses. 

As Group Chief Customer Officer, Stephanie is responsible for all aspects of the customer experience and strategy across the Group including digital, customer products such as lounges and inflight experience, and customer care and catering operations. She’s also responsible for the Qantas brand, marketing and sponsorships. 

Stephanie was appointed as a Board Director of Aviation Aerospace Australia in September 2021. She holds a Bachelor of Commerce (Honours) from the University of Melbourne.

Group Chief Customer Officer, Qantas